Frequently asked questions

We are PetSapiens Private Limited, a dog care brand from Noida, Uttar Pradesh. We make GutPro+ for gut health, StridePro+ for hips and joints, and training pee pads. Our aim is simple: help pets live healthier, happier lives.

For loose motion, gas, a fussy appetite or itching that comes with tummy trouble, start with GutPro+. For stiffness after rest, slowing down on walks or avoiding stairs, start with StridePro+. Not sure? Chat with us on WhatsApp and we will help you choose.

Yes. Give them with the same meal. Start with half the dose of each in week 1, then move to the full dose for your dog’s weight.

Both supplements are safe from 8 weeks old and suit adult and senior dogs too. Always use the dose for your dog’s current weight.

Both are non-veg, because they contain hydrolyzed chicken-liver powder. If your dog has a food allergy, check the full ingredient list or ask your vet first.

No. GutPro+ and StridePro+ are made for dogs only. They are not for cats and not for human use.

Our products are made in India in GMP-certified facilities.

Yes. Lab tested, with the report inside every pack (scan the QR code on the pack).

Yes. Our consulting vet is Dr. Samrat Shaw, BVSc, PGDAP. In his words: “As a vet, I only want the very best for my patients. Therefore, I trust and recommend PetSapiens.”

Yes. We donate 1% of our profit to our shelter and rescue partners to support their work with animals.

GutPro+ is a prebiotic and probiotic powder for dogs. Along with probiotics it has prebiotic fibre, digestive enzymes, Ayurvedic botanicals (pumpkin, flaxseed and amla), L-glutamine and vitamin E.

Every 10 g (2 scoops) has a 10 billion CFU probiotic blend of Lactobacillus cultures (count at manufacture), 350 mg prebiotic fibre, 670 mg digestive enzymes (bromelain, amylase, protease), 1600 mg Ayurvedic botanicals, 420 mg L-glutamine and 10 IU vitamin E. The full ingredient list is on the product page.

Give it once a day by weight: up to 10 kg, 1 scoop (5 g); 10–21 kg, 2 scoops (10 g); 21–32 kg, 3 scoops (15 g); 32–43 kg, 3.5 scoops (17.5 g); over 43 kg, 4 scoops (20 g). Each scoop is 5 g. See the GutPro+ feeding guide for more.

Mix it into your dog’s daily meal: curd, rice, roti or kibble all work. Give half the dose in week 1, then the full dose.

It depends on your dog’s weight (up to 10 kg / 10–21 kg / 21–32 kg / 32–43 kg / over 43 kg). A 120 g pack lasts 24 / 12 / 8 / 6 / 6 days, a 240 g pack 48 / 24 / 16 / 13 / 12 days, and a 480 g pack 96 / 48 / 32 / 27 / 24 days.

Many pet parents report firmer stools in 5 to 7 days and a better appetite in 1 to 2 weeks. Skin and itching take longer, usually 3 to 6 weeks, and can have other causes, so check with your vet if it continues.

Yes, a little extra gas in the first days is normal, which is why we start with half the dose in week 1. GutPro+ is a nutritional supplement, not a medicine: if you see any adverse reaction, stop and consult your vet.

Switch foods slowly over about a week by mixing old and new. GutPro+ can support the gut during the change. See a vet straight away if there is blood in the stool, vomiting, refusal to eat, low energy, or loose motion lasting more than a day in a young puppy.

Yes, but give it 2 hours apart from the antibiotic.

Keep it in a cool, dry place away from sunlight. Use a clean, dry scoop, reseal the pack tightly and keep it away from children.

StridePro+ is a hip and joint soft chew for dogs. Each 2 g chew has glucosamine, chondroitin, MSM, type II collagen, boswellia and zinc.

Each chew has 270 mg glucosamine HCl, 175 mg chondroitin sulfate, 144 mg MSM, 150 mg hydrolyzed collagen (type II), 75 mg boswellia serrata extract and 5 mg zinc amino acid chelate. The full ingredient list is on the product page.

Give chews daily by weight: up to 10 kg, 1 chew; 10–21 kg, 2 chews; 21–32 kg, 3 chews; 32–43 kg, 4 chews; over 43 kg, 5 chews. See the StridePro+ feeding guide for more.

Most dogs take it by hand like a treat, or you can crumble it over food. Give half the dose in week 1, then the full dose, every day.

About 30 days up to 10 kg, 15 days at 10–21 kg, 10 days at 21–32 kg, 8 days at 32–43 kg and 6 days over 43 kg. It also comes in packs of 60 and 90 chews.

Joint support builds slowly, so give it every day. Many pet parents report a change in 7 to 14 days, but results vary with age, weight and condition.

It is safe with most medicines. If your dog is on long-term treatment, show the label to your vet before you start.

No, it is a nutritional supplement, not a medicine. If you see any adverse reaction, stop and consult your vet.

Keep it in a cool, dry place away from sunlight, reseal the pack tightly and keep it away from children.

Medium (60 x 45 cm, 24 x 18 in) suits puppies and small breeds. Large (90 x 60 cm, 36 x 24 in) is for big dogs, crates, cars and overnight use. Both come in packs of 10 to 100.

Up to 9 cups of liquid. The urine turns into a gel inside the pad.

No. Each pad has a built-in pheromone attractant that draws your dog to it, so no spray is needed.

The pads have adhesive tape on all sides, so you can stick them to the floor or a wall. The quilted top is non-slip and the bottom layer is a leak-proof film.

An odour-lock gel and activated carbon help trap the smell.

A non-woven top with dog attractant, a quick-dry tissue, a super-absorbent (SAP) core, fluff pulp, a double tissue layer and a leak-proof PE film. The pads are chlorine-free.

Fold it with the wet side in, roll it up and put it in a closed bin bag with your dry waste. Never flush it.

You can pay by Cash on Delivery, UPI, cards or EMI.

Yes. Cash on Delivery is available at checkout through GoKwik.

Yes, shipping is free across India. See our shipping policy for details.

Most orders arrive in 2 to 3 days in metro cities. Other areas can take a little longer.

Yes, we ship across India, and shipping is free.

Use Track order in the menu, or chat with us on WhatsApp with your order ID.

Chat with us on WhatsApp or email help@petsapiens.in with your order ID and we will help.

It covers GutPro+ and StridePro+. If your dog won't eat it, or you see no visible change after giving it daily for 30 days, WhatsApp us your order ID any time within 90 days of delivery for a full refund. Cash on Delivery orders are refunded to your UPI or bank account. Read the full refund terms.

It covers our supplements, GutPro+ and StridePro+. Training pee pads are covered by our 7-day return window instead.

That is covered. If your dog won't eat it, or you see no visible change after giving it daily for 30 days, WhatsApp us your order ID any time within 90 days of delivery for a full refund. Cash on Delivery orders are refunded to your UPI or bank account.

Chat with us on WhatsApp and share your order ID. For the money-back guarantee, do this within 90 days of delivery.

We refund Cash on Delivery orders to your UPI ID or bank account.

Raise a return request within 7 days of delivery. See our return and refund policy for the full terms.