FAQs

Answers to common questions about PetSapiens orders, shipping and returns. Still stuck? Contact us.

How do I contact your team?

You can message on this number:
+918178589347
Email: help@petsapiens.in

What is the shipping policy?

We ship across India with fast, reliable delivery partners. Orders are processed within 24 hours and usually delivered in 3–5 working days, depending on your location. You’ll receive tracking details as soon as your order is dispatched. For prepaid orders, shipping is free; COD may include a small additional fee.

What is PetSapiens?

India’s modern pet-care brand delivering high-quality supplements, food, and comfort products that actually solve everyday health issues.

What makes PetSapiens different from other pet brands?

Made for Indian Pets
Formulas built around real issues Indian dogs face — gut trouble, itching, joints, coat, immunity.

Problem-First Products
No trend ingredients. Only blends that deliver visible results, fast.

Real Reviews, Real Outcomes
Less paw licking, better stool, stronger joints, happier energy — results parents actually notice.

Premium, Modern & Trustworthy
Clean labels, quality ingredients, and packaging that feels global.

Support That Actually Helps
Personal guidance based on your dog’s breed, age, symptoms, and routine.

A Complete Pet-Care Ecosystem
Supplements, nutrition, comfort — everything built to keep your pet healthy every day.es.

How do returns work?

If you receive a damaged, defective, or incorrect product, you can request a return within 7 days of delivery. Just share a photo/video for verification, and once approved, we’ll arrange a doorstep pickup. After pickup, you can choose between a full refund or a replacement — whatever works best for you.