Returns, Refunds and Money-Back Guarantee

In short: you can request a return within 7 days of delivery, and our supplements (GutPro+ and StridePro+) also come with a 90-day money-back guarantee.

1. 7-day returns (all products)

You can request a return within 7 days of delivery. To start, write to help@petsapiens.in or chat with us on WhatsApp using the button on any page, and share your order ID and a photo or short video of the product.

• If an item arrives damaged, defective or is not what you ordered, tell us within 7 days of delivery and we will replace it or refund it.
• Other returns must be unused and in their original, sealed packaging. For hygiene reasons, opened training pee pad packs can only be returned if they are damaged or defective.
• Once a return is approved, we arrange a pickup or tell you how to send it back.

2. 90-day money-back guarantee (GutPro+ and StridePro+)

If your dog won’t eat it, or you see no visible change after giving it daily for 30 days, message us your order ID any time within 90 days of delivery and we will refund the full amount you paid for that product.

3. How refunds are paid

• Prepaid orders (UPI, card, EMI) are refunded to the original payment method.
• Cash on Delivery orders are refunded to your UPI ID or bank account.
• Approved refunds are processed within 5 to 7 business days.

4. Contact

PetSapiens Private Limited, Noida, Uttar Pradesh. Email help@petsapiens.in, or chat with us on WhatsApp from any page.