Privacy Policy
1. Introduction
At Petsapiens, we are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website and services. By using our platform, you consent to the practices outlined in this Privacy Policy.
2. Information We Collect
We collect different types of data to enhance your shopping experience, including:
- *Personal Information*: Name, Email Address, Phone Number, Billing and Shipping Address.
- *Payment Information*: We do not store payment details such as credit/debit card numbers. Payments are processed securely through third-party payment gateways.
- *Usage and Technical Data*: IP Address, Device Information (browser type, operating system), Browsing Activity (pages visited, time spent).
3. How We Use Your Information
Your data is used solely for the following purposes:
- Order Processing: To confirm and deliver your order efficiently.
- Customer Support: To address queries, complaints, or requests.
- Marketing & Promotions: To send special offers (only if you opt-in).
- Website Improvements: To analyze trends and enhance user experience.
4. Sharing of Information
We do not sell or trade your personal information. However, your data may be shared with:
- Delivery Partners (for fulfilling orders).
- Payment Gateways (to process transactions securely).
- Legal Authorities (if required by law).
5. Cookies and Tracking Technologies
- We use cookies to enhance user experience and track website analytics.
- Users can disable cookies in browser settings, but some features may not function properly.
6. Data Security
- We employ SSL encryption and other security measures to protect user data.
- However, no online platform is 100% secure, and we cannot guarantee absolute security.
7. User Rights
Users have the right to:
- Access their personal data.
- Modify incorrect or outdated information.
- Request deletion of their data (subject to legal limitations).
8. Retention of Data
- We retain personal data only as long as necessary for order processing and legal compliance.
- Inactive user accounts may be deleted after 12 months of inactivity.
9. Refund & cancellation Policy:
- We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at help@petsapiens.in
- If you want to cancel any order then within 2 hr you can cancel.
- If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- You can always contact us for any return questions at help@petsapiens.in
- Damages and issues
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Exchanges
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- Refunds
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
- If more than 15 business days have passed since we’ve approved your return, don't hesitate to get in touch with us at help@petsapiens.in .
10. Third-Party Links
- Our website may contain links to third-party websites.
- We are not responsible for their privacy practices and advise users to review their policies.
11. Updates to Privacy Policy
- We may update this Privacy Policy periodically.
- Users will be notified of major changes via email or website announcements.
